Membership & Class Pack Agreement
By purchasing a membership, class pack, or attending classes at Flow & Form Pilates, you have read, understood and agreed to the following terms and conditions.
General Terms
Flow & Form Pilates provides reformer Pilates classes designed to support strength, mobility and wellbeing. Classes are delivered in small groups with a maximum of five clients per session.
All clients must ensure they are physically able to participate in exercise. If you have any injuries, medical conditions, or are pregnant, please consult a medical professional before attending classes and inform your instructor before your first session.
Flow & Form Pilates reserves the right to refuse participation if it is deemed unsafe for a client to participate in a class.
Memberships
Memberships provide clients with a set number of classes per week depending on the membership purchased, however this can be used anytime throughout the month.
Memberships are billed monthly on a recurring basis until cancelled.
Memberships are non-transferable and may only be used by the named client.
Unused classes do not roll over unless otherwise stated.
Clients are responsible for booking their classes through the studio booking system.
Class Packs
Class packs are valid for a set period from the date of purchase.
Class packs are non-refundable and non-transferable.
Unused classes will expire after the validity period.
Introductory Offers
Introductory offers are available to new clients only.
They may only be purchased once per person and cannot be shared or transferred.
Introductory classes must be used within the specified time period.
Cancellation Policy
Clients must cancel classes at least 12 hours before the class start time.
If a class is cancelled within the cancellation window:
• The class credit will be returned to the client's account.
If a client cancels less than 12 hours before the class or does not attend:
• The class will be deducted from their membership or class pack.
This policy ensures fair access to limited class spaces.
Waitlist
If a class is fully booked, clients may join the waitlist.
If a space becomes available, clients on the waitlist will automatically be added to the class and notified.
Standard cancellation policies apply once added to a class from the waitlist.
Late Arrival
For safety and to avoid disruption, clients arriving more than 5 minutes after the class start time may not be permitted to join the session.
In these cases the class may still be deducted.
Membership Cancellation
Memberships may be cancelled with 14 days written notice before the next billing cycle.
Notice must be submitted via email or through the booking platform.
Membership payments already processed are non-refundable.
Studio Changes
Flow & Form Pilates reserves the right to:
• change class schedules
• substitute instructors
• adjust pricing with reasonable notice
Clients will be notified of any significant changes.
Liability
Clients participate in classes at their own risk.
Flow & Form Pilates and its instructors are not responsible for injuries sustained during classes where clients have not followed instructions or disclosed relevant health conditions.
Personal Belongings
Clients are responsible for their personal belongings. Flow & Form Pilates cannot accept responsibility for lost or stolen items.